Milk Stork does not automatically schedule pick-ups for your coolers, however, we are happy to assist you in scheduling one if needed.
- Milk Stork can schedule pick-ups on your behalf Monday through Saturday. Please fill out the FedEx Pick-Up Form to let us know the day, location, and time of your pick-up (FedEx requires a 4-hour window, and we usually recommend between 11am-2pm) We need at least 24 hours' notice to schedule a pick-up.
- If you are staying at a hotel and wish to have them help you coordinate your outbound shipment of milk, be sure to confirm: 1) That they handle FedEx Express shipments 2) What time FedEx pick-up occurs, and 3) Who the package needs to be left with for pick-up.
- Once your shipment has been tendered to FedEx, you will receive an email notification indicating it is in FedEx's possession. If you do not receive the tracking email, it means the package has not been successfully tendered. If you left your cooler at a hotel to be picked up, please contact your hotel to confirm that they still have the package. If your hotel is unable to assist, contact our Customer Care team immediately by clicking here.
- If you do not need a pick-up scheduled, you can drop off your coolers at any authorized FedEx location. FedEx-approved shipping locations can be found here. Whenever possible, it is highly recommended to use an actual FedEx Office Print & Ship Center or FedEx Ship Center rather than a 3rd party "authorized location".
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