Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    Hotels with FedEx Office

    A list of hotels with FedEx Office inside can be found here. Occasionally, hotel or hotel business centers charge small fees for certain hotel, business and/or concierge services. These onsite, hot...

  • Customer Care created an article,

    International Destination Not Listed As Option

    If you do not see your international destination listed in the drop down menu, please send us a note here and include your destination and travel dates to see what options are available. 

  • Customer Care created an article,

    International Pump & Ship Pick Up

    All Milk Stork International Pump & Ship coolers will come pre-labeled with a FedEx International Priority label. This label will be marked "ETD" - which means your commercial invoice is electronic...

  • Customer Care created an article,

    International Pump & Ship

      What is Milk Stork’s International Pump & Ship? The Milk Stork International Pump & Ship enables users to ship their refrigerated breast milk home when traveling internationally. The Milk Stork I...

  • Customer Care created an article,

    International Order Cancellation

    If you have not received the “Stork is on Its Way” email (indicating that your order has shipped out of our warehouse), you may cancel your order on the “My Account” page.   If your order has alrea...

  • Customer Care created an article,

    International Airport Security Guide

    The below guide is intended to assist with your travel research and help you understand the various international airport policies and security screening procedures while traveling abroad. The list...

  • Customer Care created an article,

    How to Protect Your Freezer Stash in a Power Outage

    POWER OUTAGES & YOUR FROZEN MILK STASH If you’re a pumping and/or breastfeeding mom facing a power outage, here are some ways to prepare. Store as much ice as you can in the freezer beforehand to ...

  • Customer Care created an article,

    Hotel Charging Fee to Accept Package

    Occasionally, hotel or hotel business centers charge small fees for certain hotel, business and/or concierge services. These onsite, hotel-specific fees are outside the scope of Milk Stork's servic...

  • Customer Care created an article,

    International Pump & Ship

    What is Milk Stork’s International Pump & Ship? The Milk Stork International Pump & Ship enables users to ship their refrigerated breast milk home when traveling internationally. The Milk Stork Int...

  • Customer Care created an article,

    Activating Your Cooler

    After packing your cooler with your refrigerated breast milk, simply press down on the activation button. It will take a few minutes for the cooling unit to begin cooling and will not reach the ref...