Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    Order Cancellation

    If you have not received the “Stork is on Its Way” email (indicating that your order has shipped out of our warehouse), you may cancel your order on the “My Account” page. If your order has already...

  • Customer Care created an article,

    Airport Security Guide

    Updated 01/16/2019 The below guide is intended to assist with your travel research and help you understand the various international airport policies and security screening procedures while traveli...

  • Customer Care created an article,

    Opening Your Cooler After Activation

    Milk Stork coolers are designed to maintain the refrigerated temperature of your breast milk while it is transit to its final destination. We recommend that you activate the cooling unit and then p...

  • Customer Care created an article,

    Disposal of Your Milk Stork Cooler

    The cardboard carton can be recycled. The cooling unit and Styrofoam insert can be discarded in the trash.

  • Customer Care created an article,

    Milk Arrived Warm

    There is no single temperature at which milk goes bad - rather freshness is a function of temperature over a given time - and there is no way to know how long the milk was at the temperature you re...

  • Customer Care created an article,

    Packing Your Milk Stork Kit

      Please watch this video to help you prepare and pack your Milk Stork delivery.  

  • Customer Care created an article,

    International Pump & Check

    What is Milk Stork’s International Pump & Check: The Milk Stork International Pump & Check enables users to check their breast milk as luggage when traveling internationally. The Milk Stork Intern...

  • Customer Care created an article,

    Alaska/Hawaii Shipments

    Please note that outbound FedEx Priority Overnight shipments originating from Hawaii, Alaska and/or rural areas will experience longer shipping times – typically 2 days. Additionally, FedEx locatio...

  • Customer Care created an article,

    FedEx Final Cutoff

    FedEx cutoff times vary by location.  Visit www.fedex.com/locate/ to find FedEx authorized shipping locations and pick up times in your area. Please be advised, in the chance that you miss final cu...

  • Customer Care created an article,

    TSA Inspection

    We like to let all our moms know that TSA is very likely to do special inspections on the coolers - specifically the cooling units inside - since they don't see them every day and and may be curiou...