Customer Care

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Activity overview

Latest activity by Customer Care
  • Customer Care created an article,

    International Airport Security Guide

    The below guide is intended to assist with your travel research and help you understand the various international airport policies and security screening procedures while traveling abroad. The list...

  • Customer Care created an article,

    How to Protect Your Freezer Stash in a Power Outage

    POWER OUTAGES & YOUR FROZEN MILK STASH If you’re a pumping and/or breastfeeding mom facing a power outage, here are some ways to prepare. Store as much ice as you can in the freezer beforehand to ...

  • Customer Care created an article,

    Hotel Charging Fee to Accept Package

    Occasionally, hotel or hotel business centers charge small fees for certain hotel, business and/or concierge services. These onsite, hotel-specific fees are outside the scope of Milk Stork's servic...

  • Customer Care created an article,

    International Pump & Ship PILOT

    What is Milk Stork’s International Pump & Ship PILOT? The Milk Stork International Pump & Ship enables users to ship their refrigerated breast milk home when traveling internationally. The Milk Sto...

  • Customer Care created an article,

    Shipping to an APO/DPO address

    Unfortunately, we cannot ship to a DPO/APO address. We use FedEx for our shipments and they do not service those addresses. A possible alternative would be to see if there is a local authorized Fed...

  • Customer Care created an article,

    Activating Your Cooler

    After packing your cooler with your refrigerated breast milk, simply press down on the activation button. It will take a few minutes for the cooling unit to begin cooling and will not reach the ref...

  • Customer Care created an article,

    Reimbursement

    Many employers will reimburse this expense.  It would be best to check with your company's benefits coordinator.  This letter may be helpful in requesting reimbursement: www.milkstork.com/reimburse...

  • Customer Care created an article,

    Discount/ Promo Codes

    When we do have discounts/ promo codes, they will be posted on our social media!  

  • Customer Care created an article,

    Insurance/HSA

    Breast milk storage bottles or bags reimbursement is eligible with a flexible spending account (FSA), health savings account (HSA) or a health reimbursement arrangement (HRA). Breast milk storage b...

  • Customer Care created an article,

    Cost

    Pump and Tote: 34oz- $79 + S/H* 72oz- $99 + S/H* Pump and Ship: This cost includes shipment of your cooler via Priority Overnight back home to baby.  34oz- $139 + S/H* 72oz- $159 + S/H* *There is s...