Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    Shipping to an APO/DPO address

    Unfortunately, we cannot ship to a DPO/APO address. We use FedEx for our shipments and they do not service those addresses. A possible alternative would be to see if there is a local authorized Fed...

  • Customer Care created an article,

    Activating Your Cooler

    After packing your cooler with your refrigerated breast milk, simply press down on the activation button. It will take a few minutes for the cooling unit to begin cooling and will not reach the ref...

  • Customer Care created an article,

    Shipping From an International Destination

    At this time Milk Stork does not offer shipping from an international destination to the U.S. Our current offering is the Pump and Check which can be shipped to an international destination to be c...

  • Customer Care created an article,


    Many employers will reimburse this expense.  It would be best to check with your company's benefits coordinator.  This letter may be helpful in requesting reimbursement:

  • Customer Care created an article,

    Discount/ Promo Codes

    When we do have discounts/ promo codes, they will be posted on our social media!  

  • Customer Care created an article,


    Breast milk storage bottles or bags reimbursement is eligible with a flexible spending account (FSA), health savings account (HSA) or a health reimbursement arrangement (HRA). Breast milk storage b...

  • Customer Care created an article,


    Pump and Tote: 34oz- $79 + S/H* 72oz- $99 + S/H* Pump and Ship: This cost includes shipment of your cooler via Priority Overnight back home to baby.  34oz- $139 + S/H* 72oz- $159 + S/H* *There is s...

  • Customer Care created an article,

    Milk Stork Pump & Ship

    FedEx pick up must be coordinated directly with your hotel or destination. Most business-friendly hotels are capable of assisting guests with outbound FedEx shipments. When working with the hotel ...

  • Customer Care created an article,

    Order Cut Off Time

    We can ship to have your order arrive next day if your order is placed before our same-day shipping cut-off times. Please note rush charges may be incurred.  You will have visibility to these charg...

  • Customer Care created an article,

    Pump & Ship

    Pump & Ships: Pre-addressed and pre-labeled with FedEx Priority Overnight Shipping labels (for delivery anywhere in the US), Pump & Ships provide at least 72 hours of refrigeration and enable moms ...