Milk Stork Customer Care

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  • What if I need to cancel my Milk Stork order?

    🇺🇸 DOMESTIC ORDERS Changed your mind? No worries. 👉 If your order hasn’t shipped yet, log into your account, head to My Account > Order History, find your order, and hit cancel. 🚚 If your order ha...

  • Happiest Baby: SNOO Crib Rental

    The SNOO Smart Sleeper is the world’s most advanced baby bed. It solves the #1 new parent struggle: exhaustion. SNOO quickly calms crying, secures baby on their back for the safest sleep, and adds ...

  • Troubleshooting Issues When Placing an Order

    We're sorry to hear you're experiencing an issue with our site.  1. Try a Different BrowserSwitch to a different browser such as Safari or Chrome, as this can often resolve loading or compatibility...

  • FedEx Shipping Holidays

    Heads Up, Parents: Plan Your Milk Shipments Around FedEx Holiday Closures Whether you're navigating new parenthood or you’ve been through the pump-and-ship hustle before, timing your breast milk sh...

  • Can Milk Stork Ship Breast Milk Between International Locations?

    We see you, globe-trotting pumpers 👏—and we know managing breast milk while crossing borders is no small task.    🌍 What We Can’t Do (Yet):At this time, Milk Stork does not offer shipping directly ...

  • How do I dispose of my Milk Stork cooler?

    ♻️ Recycling & Disposal: What Goes Where 🛑 Wait — Before You Toss That Cooler... If you used a frozen Milk Stork cooler, did you know it’s reusable?Don’t throw it out just yet! With proper care, y...

  • How do I pack my Freeze cooler?

    How to Pack Your Milk Stork Freeze Cooler When you're shipping frozen breast milk, packing it right ensures it stays frozen for up to 96 hours. Whether you’re heading home from a trip or sending a ...

  • Can I pack frozen and refrigerated milk in the same cooler?

    Let’s Talk Milk: How to Keep It Cool (Literally) with Milk Stork We get it — your breast milk is liquid gold. And when you're pumping, storing, and shipping that hard-earned supply, keeping it safe...

  • What is the Freeze & Check?

    3 min read / 1:38 min watch time   Milk Stork's Freeze & Check makes it easier than ever for parents to check their frozen breast milk as luggage when traveling. No stress, no mess — just grab, se...

  • How do I pack my Eco-Stash cooler?

    🧊 Packing Your Milk Stork Eco-Stash Cooler The Eco-Stash is built to keep your frozen breast milk protected for up to 120 hours — but packing it correctly is key to maintaining that chill. 🍼 Coole...